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OLIVAYNE · CUSTOMER CARE

Shipping policy

At Olivayne, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:

Processing Time
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.

Shipping Method
We offer Priority Express Shipping worldwide. Availability depends on your delivery address and is confirmed at checkout.

Shipping Rates
Orders of $40 USD or more qualify for FREE Priority Express Shipping. Orders under $40 USD have a $5.99 USD Priority Express Shipping fee. For other currencies, shipping charges and the free-shipping threshold follow your market’s exchange rate and rounding rules. The applicable shipping amount is shown at checkout.

Delivery Time
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.

Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

 

Country

Standard Shipping Time

Express Shipping

United States

2-4 Business Days

1-3 Business Days

United Kingdom

6-9 Business Days

5-8 Business Days

Canada

6-9 Business Days

5-8 Business Days

Australia

6-9 Business Days

5-8 Business Days

New Zealand

6-9 Business Days

5-8 Business Days

EU (Other)

6-9 Business Days

5-8 Business Days

Rest of the World

8-12 Business Days

8-12 Business Days

Netherlands

6-8 Business Day

4-7 Business Days

Belgium

6-8 Business Day

4-7 Business Days

France

6-8 Business Days

4-7 Business Days

Germany

6-8 Business Days

4-7 Business Days

Austria

6-8  Business Days

4-7 Business Days

Luxemburg

6-8 Business Days

4-7 Business Days

Tracking your order

Once your order ships, we’ll email you a tracking link. You can also visit our order tracking page. For address changes or shipping questions, contact support@olivayne.com.